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Once your payment is processed, it takes 2-4 business days (if ordered Monday-Friday) before 5pm. All orders will be assigned a tracking number and you will receive a confirmation email once your order has been processed. In the event of high order volume or back-order supplies, processing times may be delayed in which you will receive an email notification.

We cannot make ANY changes to an order after it is placed. Please be sure to review your shopping cart and double check your personal information when placing your order to ensure proper delivery. Your billing and shipping address must match in order for you to receive your order. We will not be responsible for any mistakes made during the ordering process.

We offer standard 5-7 days shipping (available Monday-Saturday) in the U.S. for a flat rate of $10, which is added to your final sale. We generally ship all orders Monday - Saturday. Please note that our 5-7 days shipping time is in addition to our 2-4 days order processing time.

Upon receiving your Indulge bundles, please note that they have already been shampooed and conditioned. Therefore, there is no need for additional shampooing. Take a moment to inspect the hair's quality, checking for any issues such as tangling or shedding. You have a window of 3 business days from the delivery date to perform this quality check. Should you encounter any problems with the hair, kindly contact us immediately, and we will be happy to arrange an exchange for you. However, please note that if the hair has been cut, colored, altered, or installed (worn), we cannot proceed with an exchange, and the sale will be considered final. Refunds are not offered. For the best results, we highly recommend having a professional install the hair.

To keep your bundles in optimal condition, we suggest following these care instructions. It is essential to shampoo your bundles at least every two weeks using a hydrating shampoo and deep conditioner. This regular moisturizing routine prevents the hair from drying out and tangling. Additionally, we recommend utilizing a leave-in conditioner and our Thermal Shield Heat Protectant Spray when styling. These practices will help maintain the health and appearance of your hair.

With proper care, your Indulge bundles will last a year or longer. Lace closures usually last 3-4 months. Because of the unique and delicate craftsmanship, lace frontals have a shorter life span and typically need to be re-applied and strictly maintained in order to get the full wear.